Privacy Policy

1 Who We Are

Medicare Expo LLC is an Arizona-based business that hosts educational events and conferences for independent insurance agents and brokers in the Medicare industry. Medicare Expo LLC is a separate legal entity from The Premier Agency.

2 Information We Collect

Information you provide directly:

• Full name, email address, phone number, and mailing address
• Professional information such as insurance license number, National Producer Number (NPN), agency name, and state of licensure
• Payment information (processed securely by our third-party payment processor — we do not store full card details)
• Communications you send us, including support requests, feedback, survey responses, and SMS replies
• Communication preferences, including opt-in status for SMS and email

Information collected automatically:

• IP address, browser type, device type, and operating system
• Pages visited, referring URLs, and time spent on pages
• Cookie identifiers and similar tracking technologies

3 How We Use Your Information

We use the information we collect to:

• Process event registrations and ticket purchases
• Send transactional communications — registration confirmations, receipts, event reminders, and logistical updates
• Send SMS/text messages as described in Section 4
• Send marketing communications about upcoming Medicare Expo events, industry news, and educational content (you may opt out at any time)
• Respond to your inquiries and provide customer support
• Improve our website, events, and services
• Comply with applicable legal obligations
• Prevent fraud and protect the security of our systems

We do not sell your personal information to third parties.

4 SMS / Text Message Communications

5 How We Share Your Information

We do not sell your personal information. We may share information only with:

• Service providers who help us operate our business (payment processors, email and SMS delivery providers, event platforms, analytics tools) — these providers are bound by confidentiality obligations and may only use your information to provide services to us
• Legal and safety purposes — when required by law, court order, or to protect the rights, property, or safety of Medicare Expo, our attendees, or others
• Business transfers — in connection with a merger, acquisition, or sale of assets, with appropriate notice to you

SMS opt-in data is never shared with third parties for marketing purposes and is excluded from any other data sharing described in this section.

6 Your Choices and Rights

You have several choices regarding your personal information:

• Email: Unsubscribe from marketing emails using the link at the bottom of any message, or contact us directly
• SMS: Reply STOP (or any keyword listed in Section 4) to any text message to opt out
• Access and correction: Request a copy of your personal information or ask us to correct inaccurate data
• Deletion: Request deletion of your personal information, subject to legal and operational retention requirements
• Cookies: Adjust your browser settings to refuse cookies, though some site features may not function properly

To exercise any of these rights, contact us at info@medicareexpo.net. We will respond within 30 days.

7 Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and understand how visitors use our site. You may adjust your browser settings to refuse cookies, though some features of the site may not function properly as a result.

8 Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission (TLS/SSL), access controls, and secure payment processing through PCI-compliant providers. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9 Children's Privacy

Our website and events are intended for adults aged 18 and older, primarily licensed insurance professionals. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will promptly delete it.

10 Third-Party Links

Our website may contain links to third-party websites, including sponsor pages, industry resources, and social media platforms. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit. Medicare Expo LLC is not responsible for the privacy practices or content of third-party websites.

11 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or via a prominent notice on our website. Your continued use of our services after the effective date of any update constitutes your acceptance of the revised policy.

12 Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or how we handle your personal information, please reach out:

For SMS opt-out or HELP requests, you may also reply directly to any text message you receive from us.